Skip to content

Shipping policy

Enquip Supplies Ltd ("we" and "us") is the operator of 

( ("Website"). By placing an order through this 

Website you will be agreeing to the terms below. These are provided to ensure 

both parties are aware of and agree upon this arrangement to mutually protect 

and set expectations on our service. 


  1. General

Subject to stock availability. We try to maintain accurate stock counts on our 

website but from time-to-time there may be a stock discrepancy and we will not 

be able to fulfill all your items at time of purchase. In this instance, we will 

fulfill the available products to you, and contact you about whether you would 

prefer to await restocking of the backordered item or if you would prefer for us 

to process a refund. 


  1. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and 

destination of the items in the order. Payment for shipping will be collected 

with the purchase. 

This price will be the final price for shipping cost to the customer. 


  1. Returns

3.1 Return Due To Change Of Mind 

Enquip Supplies Ltd will happily accept returns due to change of mind as long as 

a request to return is received by us within 30 days of receipt of item and are 

returned to us in original packaging, unused and in resellable condition. 

Return shipping will be paid at the customers expense and will be required to 

arrange their own shipping. 

Once returns are received and accepted, refunds will be processed to store 

credit for a future purchase. We will notify you once this has been completed 

through email. 

(Enquip Supplies Ltd) will refund the value of the goods returned but will NOT 

refund the value of any shipping paid. 


3.2 Warranty Returns 

Enquip Supplies Ltd will happily honor any valid warranty claims, provided a 

claim is submitted within 30 days of receipt of items. 

Customers will be required to pre-pay the return shipping, however we will 

reimburse you upon successful warranty claim. 

Upon return receipt of items for warranty claim, you can expect Enquip Supplies 

Ltd to process your warranty claim within 7 days. 

Once warranty claim is confirmed, you will receive the choice of: 

(a) refund to your payment method 

(b) a refund in store credit 

(c) a replacement item sent to you (if stock is available) 


  1. Delivery Terms

4.1 Transit Time Domestically 

In general, domestic shipments are in transit for 2 - 7 days 


4.2 Transit time Internationally 

Generally, orders shipped internationally are in transit for 4 - 22 days. This 

varies greatly depending on the courier you have selected. We are able to offer 

a more specific estimate when you are choosing your courier at checkout. 


4.3 Dispatch Time 

Orders are usually dispatched within 2 business days of payment of order 

Our warehouse operates on Monday - Friday during standard business hours, except 

on national holidays at which time the warehouse will be closed. In these 

instances, we take steps to ensure shipment delays will be kept to a minimum. 


4.4 Change Of Delivery Address 

For change of delivery address requests, we are able to change the address at 

any time before the order has been dispatched. 


4.5 P.O. Box Shipping 

Enquip Supplies Ltd will ship to P.O. box addresses using postal services only. 

We are unable to offer couriers services to these locations. 


4.6 Military Address Shipping 

We are able to ship to military addresses using USPS. We are unable to offer 

this service using courier services. 



4.7 Items Out Of Stock 

If an item is out of stock, we will wait for the item to be available before 

dispatching your order. Existing items in the order will be reserved while we 

await this item. 


4.8 Delivery Time Exceeded 

If delivery time has exceeded the forecasted time, please contact us so that we 

can conduct an investigation. 


  1. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be 

able to follow the progress of their shipment based on the latest updates made 

available by the shipping provider. 


  1. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the 

parcel from the courier and get in touch with our customer service. If the 

parcel has been delivered without you being present, please contact customer 

service with next steps. 


  1. Duties & Taxes

7.1 Sales Tax 

Sales tax has already been applied to the price of the goods as displayed on the 



7.2 Import Duties & Taxes 

Import duties and taxes for international shipments may be liable to be paid 

upon arrival in destination country. This varies by country, and Enquip Supplies 

Ltd encourage you to be aware of these potential costs before placing an order 

with us. 

If you refuse to to pay duties and taxes upon arrival at your destination 

country, the goods will be returned to Enquip Supplies Ltd at the customers 

expense, and the customer will receive a refund for the value of goods paid, 

minus the cost of the return shipping. The cost of the initial shipping will not 

be refunded. 


  1. Cancellations

If you change your mind before you have received your order, we are able to 

accept cancellations at any time before the order has been dispatched. If an 


has already been dispatched, please refer to our refund policy. 


  1. Insurance

Parcels are insured for loss and damage up to the value as stated by the 



9.1 Process for parcel damaged in-transit 

We will process a refund or replacement as soon as the courier has completed 

their investigation into the claim. 


9.2 Process for parcel lost in-transit 

We will process a refund or replacement as soon as the courier has conducted an 

investigation and deemed the parcel lost. 


  1. Customer service

For all customer service enquiries, please email us at 


Shipping Policy Generated at []